Refund policy
Last updated: October 15, 2026
We want you to love your Cask & Crystal gift. If something isn't right, here is how we make it right.
30-day returns
You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to start a return
- Email reltoecommerce@gmail.com with your order number and the item you want to return.
- We'll reply within 1 business day with the return address and instructions.
- Items sent back without first contacting us cannot be accepted, because our return address may differ from the address on the package.
Return shipping
- Change of mind: the customer pays return shipping.
- Our mistake (wrong, damaged or defective item): we cover everything, and usually you won't need to send the item back at all.
Damaged or broken on arrival
Glassware sometimes breaks in transit. Email us a photo of the damaged item and the packaging within 7 days of delivery. We'll send a free replacement or issue a full refund. You won't need to return broken glass.
Refunds
Once your return is received and inspected (or your damage claim is approved), we'll email you. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order.
Non-returnable items
- Gift cards
- Items marked final sale
- Items that are used, washed or missing parts (except damaged-on-arrival claims)
Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that your order may already be with our fulfillment partner. Contact us and we'll do our best.
Gifts
If the item was marked as a gift and shipped directly to you, you'll get store credit for the value of your return.
Contact
reltoecommerce@gmail.com